Tool
BMC Helix ITSM
Certified Version:
21.3
Your Contact
Free test access:
http://www.bmcsoftware.de/it-solutions/free-product-trials.html
The software solution at a glance
BMC Helix Service Management is a powerful, industry leading enterprise service management solution fuelling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix Service Management has everything you need to deliver amazing, service to your organization.
BMC Helix Service Management is built on the BMC Helix which includes best-in-class discovery, dynamic service modelling and AIOps which unifies service and operations teams’ intelligence to deliver what BMC called ServiceOps. BMC Helix runs on a powerful foundation of AI tools including HelixGPT, our enterprise-grade generative AI capabilities. It provides a modern, persona-based UX optimized across devices, that transforms the agent experience and integrates across all IT functions with AI-driven change enablement capabilities for traditional IT and modern DevOps adoption, NLP-supported KCS Knowledge management, and a seamless service experience across multi-cloud environments.
Certifications
Certified Practices
- Capacity & Performance Management
- Change Enablement
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring & Event Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Level Management
- Service Request Management
Licensing Models
- Concurrent user license
- Named user license
Operating Models
- On-Premise
- Private Cloud
- Public Cloud (Deutschland)
- Public Cloud (International)
Available languages
- Arabic
- Catalan
- Chinese
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Hebrew
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Thai
- Turkish
- Welsh
Where is the software used? - References
BMC’s ITSM solutions are used by over 6500 organizations worldwide. Some of our customer stories are viewable here: https://www.bmc.com/customers/customer-stories.html#&product_interest=762200338&sortCriteria=recommended&category=rc
Always up to date - training courses
BMC Education provides a comprehensive range of learning options for our products and for ITSM. We provide over 40 individual certifications, with over 10,000 BMC-Certified individuals worldwide. There are more than 200 courses available, including web-based training and instructor-led courses. In addition to standardized courses, custom courses are available to align with specific customer goals. Assessment and planning options allow individual and group-based skill assessments to be carried out, with over 6500 such assessments having been undertaken for individuals. Purchasing options are flexible, including subscription options to allow unlimited access to courses for a chosen period.
Do you need help? - Support
BMC offers Base Level support offerings as standard with a customer’s purchase of BMC on-premises, SaaS, and mainframe products. These offerings include:
- Comprehensive support 24 hours a day, 7 days a week
- Support via web or phone for all Severity issues
- Bug fixes, patches, and workarounds
- New product releases
For customers seeking to upgrade from the standard offering, BMC Premier Support is a modularized service that provides personalized, preventative, and prescriptive services for maximum value with BMC solutions, helping to reduce risk and operational costs with a traditional on-premises solution, improve availability and performance with a hybrid-container solution, or increase technology adoption and accelerate ROI with a SaaS solution. This is available in two levels to align to customer needs: Gold and Foundation.
Manufacturer
BMC Software
2103 CityWest Blvd.
77042 Houston
United States
YOU NEED HELP WITH TOOL EVALUATION?
Software solutions are important for the successful implementation of service management processes in practice. The right tool ensures that people accept and can apply the processes. Take advantage of our years of experience and absolute neutrality when it comes to evaluating the right ITSM or PM software solution.