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September 23, 2024

Service management tools combined with ITIL 4 best practices are now making a difference in companies beyond their traditional home in the IT department. In fact, IT Service Management (ITSM) is steadily becoming Enterprise Service Management (ESM), according to Alejandro Cañón, Product Manager for Service Management at Aranda Software, the first tool vendor in Latin America to achieve ITIL Accredited Tool Vendors (ATV) status.”As ITIL 4 supports ESM – with ITIL practices suitable for use in human resources, marketing and facilities management – our customers are now recognizing this and, by using our tool, they can do it through one portal and one single point of contact,” Alejandro said. After almost 25 years in operation, Aranda Software has reached a leadership position across Latin America, with more than 1,000 direct customers, 500 via a partner network and more than 1M workstations managed with its IT solutions.Therefore, the next step in consolidating its capability was obtaining the ITIL ATV accreditation in July…